When I log in, I can't see my roster. What should I do?
Please make sure that you are not using Internet Explorer when logging into the RPP. The RPP works best in Chrome, Safari, or Firefox. You will be unable to see or manage your roster using Internet Explorer. If you continue to have issues after you change the browser, please contact: rar@acponline.org
Can I get a group discount on my MKSAP purchase?
Yes! Order 10 or more in a single order and you will receive 10% off of the total ACP MKSAP price.
I’d like to include my faculty on my invoice. Can I do this?
Select the "Manage Faculty" Tab and you can generate an invoice for membership and ACP MKSAP for your faculty.
I am trying to add a new resident, but I can’t find their medical school on the list. What should I do?
Select "Other Medical School" and contact rar@acponline.org with the name, country of the correct medical school and resident’s name and ACP number or birth date. ACP will update the resident’s record.
I have generated my invoice, but now I have a change. What should I do?
If you need to add any additional residents to your order, you may add the residents to your roster and generate a new invoice for the order. If you need to cancel an order, please contact Member and Product Support at help@acponline.org.
One of my residents appears on my roster twice. What should I do?
On the Manage Resident Tab, click the resident's name. In the pop up box, check the box next to Remove resident/record from this program and select Duplicate Record from the drop down menu.
One of my residents shows a zero balance. Why?
This is due to the resident’s membership dues being paid for the current academic year. Nothing is owed for this resident.
General Questions (Post-order)
How do my residents access their ACP MKSAP accounts?
Once your residents' orders are processed, they will receive an email with instructions for accessing their ACP MKSAP accounts. If any of them have any issues with access, please have them call our Member and Product Support team at 800-227-1915.
Can I transfer one of my residents’ memberships/ACP MKSAP to another resident?
No. Membership and/or digital products, such as ACP MKSAP, cannot be transferred to another resident.
How do I exchange my resident’s ACP MKSAP 1-year subscription for a 3-year subscription?
You will need to contact Member and Product Support at 800-227-1915 or help@acponline.org to exchange the ACP MKSAP product. Customers can exchange a 1-year ACP MKSAP subscription for a 3-year subscription within 1 month of purchase. The customer will be responsible for the difference in cost. The 3-year subscription term will be retroactive to the activation date of the initial 1-year subscription. Learn more about ACP MKSAP.
When will residents and faculty receive access to their membership and/or ACP MKSAP?
ACP membership benefits and ACP MKSAP cannot be accessed until all membership dues and ACP MKSAP payments have been received and processed. Upon receipt and processing of payment, residents and faculty will receive an email with access instructions sent to their primary email address on file.
MKSAP Questions
How can I request MKSAP tracker access?
To set up access to the MKSAP tracker for your program, please contact help@acponline.org.
How can I update my program’s tax-exempt status?
Email a copy of your program's determination letter from the IRS with your Federal Tax ID number and a TC-75 to help@acponline.org.
Did you receive my payment?
Please contact rar@acponline.org with the following information:
- Invoice number
- Payment method
- Date institution’s Accounts Payable team released the payment
Please note, the transaction must clear both bank accounts prior to being processed.
When does access to MKSAP 19 expire?
August 31, 2026
When was MKSAP 19 last updated?
The final MKSAP 19 update took place on November 21, 2024.